Senior Infrastructure Systems Network Engineer

Job Description – Senior Infrastructure Systems Network Engineer

Position Description:

The Senior Infrastructure Systems Network Engineer is responsible for the design, architecture, and support of the IT Infrastructure. The Senior Infrastructure Systems Network Engineer will be a member of the Infrastructure team supporting all network, server, phone, and datacenter infrastructure. The ideal candidate for this role will be a subject matter expert with CISCO/VoIP, LAN/WAN, with experience working with SDWAN solutions. In this role, you will need to work with internal customers to maintain a high-performance network and phone system.

Responsibilities:

• Provide Tier 1/Tier 2 support for Cisco Unified Communications applications

• Cisco Unified Communication Manager (CUCM) implementation, administration, upgrades, debug and troubleshooting

• Cisco Unity Connection design implementation, administration, upgrades, debug and troubleshooting

• Monitor, Troubleshoot and maintain Cisco IOS switch configurations

• Develop specifications, standards and designs for the Cisco LAN infrastructure

• Tier 2 and 3 Windows Server OS support (Server 2003, 2008, 2008R2, 2012, 2016)

• AWS infrastructure Support of Lamdas, EC2 buckets, etc.

• Microsoft Azure and O365 support

• Work with Cisco and other vendors for issue escalation

• Maintain inventory of servers and hardware both in datacenter and the field

• Participates in technical research and development to enable continuing innovation within the infrastructure.

• Provide on call assistance and support of production business systems on a rotating basis for after hours support

Qualifications:

(A) EDUCATION LEVEL/EXPERIENCE REQUIRED

Bachelor’s degree in discipline appropriate to assignment or an equivalent combination of education and experience. Related certifications will be helpful. The candidate must have 5+ years of experience supporting an enterprise in a team environment.

(B) KNOWLEDGE REQUIRED

• 3-5 years of experience working on Cisco Networking or equivalent platforms

• Operational experience with Cisco networking and security routers, switches, IPS, Client, and firewalls

• Knowledge of TCP/IP, IPSec, HSRP, and SNMP protocols

• Working knowledge of VoIP, SCCP, SIP, and H323 protocols

• Knowledge of VLANs, IP subnets, routing, switching, access lists, and traffic shaping

• PSTN circuits (PRI, T1, SIP, analog, FXO, FXS)

• SIP experience preferred

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